NYC Department of Youth & Community Development

The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish.

The DYCD connect mobile app was designed to help youth and communities with locating sites and connecting with services that are funded by the local New York City government.

Drastic changes to home pages require quantitative insight into behaviors. Analyzing user flows can determine when users give up or accomplish goals

The information architect for the mobile app was derived from research and common behaviors demonstrated by New Yorkers who may be in need of services. Many iterations and design styles were used and tested to get to the final product

The home page provides quick access to news, jobs, after school programs, and upcoming events. New Yorkers view nearby events and programs organized by categories, from jobs to immigration services.

Major screens within DYCD Connect help to specify the type of services being offered, and the ways to display the results for program sites that the NYC community use for assistance.

List available youth and community job programs. Show program results as a list. View search results with an alternative map view to specify service, type, and categories

Suggesting program sites based on universal forms

Getting users to sign up for public programs is a challenge, especially in a city as grand and diverse as New York. By associating user intentions with their profile, DYCD can help make recommendations for relevant programs.

The process behind raising awareness for community programs involves understanding which specific program a participant is interested in, getting a sense of why, and for whom, the services are sought, and entering in basic information to get site results.

View category listing of programs, and specify who the program would be applied to.

Site listing results for searches based on program categories and location.

After selecting a site, users can enter in the more detailed information for program enrollment.

Giving community-based organizations the chance to track and recommend programs for New Yorkers who are interested in their service

The DYCD Participant tracking system allows service providers to keep records of which New York community members they are providing services for and helps ensure proper usage of taxpayer funds for essential programs

• View list of activities associated with a program

• Access and edit details for a specific activity

• Apply tags to activities for better sorting

• View multiple schedules that can be applied to an activity

Providing tools to connect community-based organizations with the people they serve

Tasks: Research, Analysis, Design, Prototyping

DYCD connect is a single point of entry for community-based organizations and technical assistance providers to access multiple applications and content through a singular user account.

Unauthenticated view of DYCD Connect to show most important organizational details as they relate to the Department

Authenticated view of the Dashboard showing information relevant to the user role and expected task

DYCD Connect is the main resource center helping organizations communicate and coordinate with the communities they serve. As a platform, DYCD connect has many pieces to it that allows organizations to not only get the latest content updates on public sector contracts, but to get general help, support, and guidance towards making as much positive impact as possible.

DYCD Connect offers information and access based on context, and user type, but still offers a familiar user interface based across different screens

The FAQ is used to answer general, technical, testing, and training related issues regarding DYCD connect's rollout and onboarding

View Help Center

Allowing people to access resources to help achieve their goals, or communicate with agency officials

Depending on the program type, organizations will get content and news updates that are pertinent only to them through a custom content management system

Providing gateways for individual programs to reach out to both community participants, and organizations that can provide them services

Tracking participants and building capacity

DYCD leverages the expertise of technical assistance (TA) providers to offer support aligned with DYCD funded program areas at both the site and organizational level.

Capacity building resources are designed to support program quality, professional development and strengthen organizational infrastructure.

Helping out organizations and building capacity

As organizations offer services, they can at times experience inefficiencies and need action plans to help them better serve their communities.

DYCD Resource guide directory contributing to broader learning and field building efforts

Directory of current DYCD Capacity Building and Professional Development Providers

The FDC Program provides workers with the skills and competencies they need to empower families

NYC Department of Education

Managing the largest public school in the United States with approximately 1.1 million students taught in more than 1,800 separate schools, the NYC Department of Education has a sprawling IT department with complicated infrastructure considerations.

Diagram created based on researching internal DOE IT structure

Among other projects, time was spent on detailing and diagramming existing organizational structure and platform needs within the department. Helping them to get an overview of functioning of the agency and get additional strategic insight.