Experience

PruTech Solution - Product Lead
2018 - Present

• Managed and coordinated agile teams alongside contributing software design, code, analysis, and research to deliver enterprise-grade products for NYC agencies

NYC Department of Education

2021 - Present (UX Designer)

• Streamlined research deliverables by creating personas, journey maps, and storyboard templates
• Guided strategic direction with product maps detailing current and future solutions alongside their organizational impact
• Created dashboard designs to consolidate services and metrics from support, hosting, cloud, and infrastructure teams

NYC Department of Social Services

2019 - 2021 (Design Lead)

• Managed design team of three to deliver thousands of screen designs six months ahead of schedule using lean and agile methods
• Created and maintained design systems, screens, and team processes to allow greater designer autonomy and productivity
• Delivered design solution consolidating over a dozen social programs into one platform to help monitor and distribute benefits

NYC Department of Design and Construction

2019 (UX Designer & UI Developer)

• Modernized IT tools by delivering products to manage contractor authentication, request forms, construction projects, and benchmarks
• Delivered front-end HTML/CSS/JS and Google Maps API solutions

NYC Department of Consumer and Worker Protection

2018 (UX Designer & Researcher)

• Conducted financial expert interviews and observed client-counseling sessions to research roles and personal finance practices
• Designed personas, information architecture, process flows, and screens enabling counselors to manage sessions, make financial plans, and report outcomes
• Delivered financial consumer app designs cutting counseling session overhead time by half while increasing performance metrics by 20%

NYC Department of Youth and Community Development

2015 - 2018 (UX Designer & UI Developer)

• Managed interface design and development with custom designs and HTML/CSS code libraries used across multiple teams
• Lead design collaboration for public-facing web and mobile products used by young people and community organizers throughout NYC
• Contributed research, designs, and C# code across the financial, enterprise, and public-facing agency sectors to facilitate interagency IT modernization

Hunter College

2013 - Present (Programming Instructor)

• Designed web programming curriculum with lesson plans, newsletters, assignments, and exams for UX, HTML, CSS, and JavaScript courses
• Taught coding and design concepts to students in classes ranging from 5-15 students, using engaging labs and lectures

Client Web Design

2008 - Present (Web Designer)

• Delivered custom front-end HTML, CSS, and JavaScript solutions integrated with content management systems and platforms including Webflow, Squarespace, Wordpress, Shopify, BigCommerce, and Drupal
• Provided copywriting, SEO, and SMO marking techniques to support content cohesion and a consistent positive web presence

Burke Consulting

2013 - 2014 (UX Designer)

• Designed school information system features increasing engagement by 40% while reducing session duration and bounce rate by 20%
• Identified pain points within the NYC Cristo Rey School Network using interviews and observations to gain product insight, support design decisions, and define a cohesive UX process

Learnbop

2012 - 2013 (UX Designer)

• Conducted qualitative and quantitative research on teachers to observe and record methods that help define product flow and user stories
• Designed new products based on established learning science and user study results to help teachers automate algebra problem assignment, classroom assessment, and motivational communication

Real Capital Analytics

2009 - 2012 (DevOps/QA Specialist)

• Helped developers adopt continuous integration practices that automated software updates, regression testing, and deployment
• Refactored VB.NET code and processes, reducing time spent on codebase management by over 70% while still ensuring quality
• Created technical documentation templates used for system analysis on various commercial real-estate financial models

PJM Interconnection

2007 (Business Analyst)

• Provided analysis and documentation for database designs, requirements, and configurations
• Created entity-relationship diagrams based on rules extracted from requirements and analysis documents
• Administrated and maintained Oracle databases during planned migrations from 9i to 10g

Motorola

2006 (Software Engineer)

• Conducted analysis, compatibility testing, and updated C++ code for cable TV set-top box software interfaces
• Created configuration mappings for embedded chips, increasing capacity to test and verify production-ready hardware

Lockheed Martin

2005 (Software Engineer)

• Updated and refactored legacy Pascal interfaces for AEGIS Combat system to be retrofitted with foreign international defense systems
• Designed, developed, and maintained Sharepoint collaboration sites to curate department information, guides, and processes